PRODUCT DESCRIPTIONS: By shopping on this website you agree to the terms that you understand some units may have slight variations with color and options. Due to the high rotation of volume we process and mfg standards, some products may have slight upgrades or changes that we are unaware of. This is due to the high volume and low cost we secure these sales at for you.
It must be understood that this is a price driven site and color options / schemes may change slightly. We must collect (2) separate color choices from you at the time of sale. If we do not contact you, it can be assured you will receive one of the two colors you select. By shopping online you assume the responsibility for this. If your model arrives with a different color or accessory, we will attempt to resolve this for you however the final word will be from the MFG directly.
We appreciate your wholesale shopping business and ask you to consider this information before placing an order. Our main goal is to deliver the most affordable means of fun and transportation to you. Slight variations in options can happen and do occur. Please understand this when ordering. We would like to note however, 98% of all orders arrive exactly as shown. Our main focus is to present the products we carry as close to exact on how they will arrive to you. If you have questions, please ask them before placing an order. 877-300-8707
This agreement is also during the order process and checkout.
1) We ship all product from a warehouse setting. At times (for best service) we may ship from our warehouse or directly from the manufacture warehouse in one of our several locations in the US. On average shipping takes an estimated arrival time of 5-15 business days, this does not include weekends, but can take up to 21 business days in the peak summer months.
Countyimports.com will forward your tracking number to you once your order is placed on a Shipping Truck for delivery. Please note that the shipping container is cardboard, and steel framing, and probably will have tears, or dents.
That is what it is placed there for. The insides as you will see is very tightly packed and well stored and safe. Accept the order within reason and as a precaution, please note any visible damages either on the box or the product on the BOL (Freight Bill) when you sign for your package. Once you have it assembled if you notice anything missing or damaged, file an online claim at
www.countyimports.com/shipping_damage_claim and we will work on getting your parts out to you that you need.
Parts normally take 5-21 business days to receive and can take longer if we have to order a part from the factory. If the safety integrity of the machine has been compromised by shipping damage we ask you to make sure the delivery driver makes notes on the Bill of Lading delivery slip and gives you a copy. Please decline the shipment and fax us a copy (619) 312-6181 and we will send a replacement.
If you purchased insurance we will not require you to wait for the arrival of the damaged machine for inspection. If you did not purchase shipping insurance you will be asked to wait 1-2 weeks for a visual inspection of the damaged item before shipping your replacement. Nearly all shipments arrive completely undamaged.
2) Due to the high volume of orders and expedited processing Countyimports.com provides. Payment and shipping will be processed as fast as possible to get you the item you purchased within a decent amount of time. Although most of our processing and shipment take within 5 business days, there are times orders can take up to three weeks to arrive.
We can only work as fast as our warehouses. If at anytime the item you originally purchased is not in stock we will offer an optional item at equal or greater value as our commitment to great customer service we provide. If the customer declines the changes and the payment has been processed the customer will be responsible for the restocking fees which are 5% of the order if the order is in progress. If the order is in the ready to ship catagory there will be a 20% restock fee. If the order has been completed and the customer decides to cancel there will be a 25% restocking fee.
If the order has shipped and the order is declined or cancelled by the buyer for any reason there will be a 30% restocking fee, the buyer will be responsible for all cost to ship the order back. This fee is non-refundable as in order to continue to bring our customers overall lowest prices anywhere this requirement is effective for all customers. We at CMS are responsible to keep the terms of this sales agreement with our customers and we ask our customers to do all research before buying as once the order is placed our customers too have a responsibility to ensure payment is honored.
3) We do have technicians on staff to assist you with any issues that you may have with your product. Please remember that you are purchasing your item wholesale, and because we are not physically on location with you, you will need to be our eyes and hands to walk you through any warranty or technical issues and have patience. If there are any technical issues that cannot be resolved over the phone or through email then the customer will need to take the unit to a certified mechanic for diagnosis.
We suggest http://www.superpages.com/ and search ATV Dealer, Scooter Dealer or Small Engine Repair Shop to best locate them. Please remember, due to the low cost of our product the parts are included in your warranty however the labor naturally is not. If there is a significant issue we will work with you to correct your needs.
4) Please understand that laws in every state are different, make sure you research and understand the laws in your state regarding your purchase. San West Inc. supplies a safety page that we strongly urge you to read before making your purchase. Check with your local DMV and state laws to find out what they required for using your purchase on public and or private lands, some of the Go karts can be green, red stickered or both for California residence and are marked on as such on our website. Registration is the responsibility of the purchaser. The process is rather simple by contacting your local DMV with your VIN and TITLE/MSO. We can assist you with any questions.
PARTS RETURNS POLICY
You are responsible for the freight charge associated with this return, please do not send the product back to us "Freight collect", we will refuse the shipment and it will be returned to you by the carrier. All returns are subject to a 25-30% restocking fee . Refund does not include the original shipping charge, if any. We are a very down to earth company and understand customers needs inside of our business requirements.
ATV, MOPED, SCOOTER, DIRTBIKE, GO KART MOTORCYCLE RETURN POLICY:
Warning! "Manufactures defects/missing parts will only be covered the first 30 days" Then by default the warranty will take over. There are absolutely no refunds for any fueled items or used items regardless of damage or performance, all sales are FINAL! Any unauthorized packages returned without a valid RMA number written on the exterior packaging will be refused and sent back to the customer. Freight collect and COD packages will not be accepted.
COUNTYIMPORTS.COM HAS PRICED ITS PRODUCTS UPON THE UNDERSTANDING, AND YOU HEREBY ACKNOWLEDGE THE UNDERSTANDING, THAT COUNTYIMPORTS.COM | SAN WEST INC WILL NOT BE RESPONSIBLE OR LIABLE FOR ANY FORM OF CONSEQUENTIAL, INCIDENTAL, STATUTORY, PUNITIVE, EXEMPLARY OR INDIRECT DAMAGES OF WHATEVER KIND OR TYPE ARISING FROM ANY TYPE OF COMMERCIAL, BUSINESS, ENVIRONMENTAL, TORT, WARRANTY, CONTRACT, STRICT LIABILITY OR OTHER CAUSES ARISING DIRECTLY OR INDIRECTLY FROM OR IN CONNECTION WITH ANY PRODUCT AND/OR ITS USE.
INDEMNIFICATION: YOU AGREE TO DEFEND, INDEMNIFY AND HOLD COMPLETELY HARMLESS COUNTYIMPORTS.COM, BUGGY WORLD INC. FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, COSTS, AND EXPENSES, INCLUDING ATTORNEYS' FEES, ARISING FROM OR RELATED TO YOUR USE OF THE PRODUCTS PURCHASED VIA THE SITE.
NO IMPLIED WARRANTIES OR AGREEMENTS: THERE ARE NO AGREEMENTS OR WARRANTIES, EXPRESSED OR IMPLIED INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE STATED IN THIS AGREEMENT. COUNTYIMPORTS.COM SHALL NOT BE RESPONSIBLE FOR THE PAYMENT OF DAMAGES or TIME VESTED, OTHER THAN THE SUMS SPECIFIED IN THIS AGREEMENT AND LIMITED WARRANTY, FOR INCIDENTAL OR CONSEQUENTIAL LOSS OR DAMAGE ARISING FROM INJURY, LOSS OF USE, LOSS OF TIME, RENTAL VEHICLES, PROFITS, OR INCOME TO THE CUSTOMER AS A RESULT OF A FAILURE OF ANY COMPONENT OR PART.